Returns & Exchanges

At 10karatgold, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery in their original, unworn condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your jewelry in its original packaging, including all certificates and gift boxes, to ensure it is protected during transit.

3

Ship the Item

Affix the prepaid shipping label provided by our system to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality assurance team inspects the returned item, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing